SALES POLICY FOR WAITSALIS

Effective Date: December 3, 2024

At WAITSALIS, we are committed to providing excellent customer service and delivering quality products. Our Sales Policy governs the sale of products and services available on our website www.waitsalis.com. Please review this policy before making a purchase.

1. ORDER PROCESSING

  • Placing Orders: When you place an order through our website, you are offering to purchase products under the terms of this Sales Policy. We reserve the right to accept or reject your order for any reason. In the event that we reject your order, we will notify you via email or phone, and any charges made to your account will be refunded.

  • Order Confirmation: After placing an order, you will receive an order confirmation email that outlines the items you have purchased and the estimated shipping date. Please verify the details of your order. This email is only an acknowledgment of the order and does not constitute acceptance of the order.

  • Availability of Products: Product availability is subject to change. We make every effort to ensure that the products listed on our website are in stock and available for purchase. However, if a product is out of stock or unavailable, we will notify you and offer alternative options, such as backorder, exchange, or a refund.

2. PRICING

  • Pricing Accuracy: We strive to ensure that all product prices are accurate on our website. However, in the event of a pricing error, we reserve the right to cancel orders or amend prices. If the price of an item is found to be incorrect after your order is placed, we will notify you, and you can either cancel the order or accept the corrected price.

  • Sales Tax: Sales tax will be applied to orders in accordance with the applicable laws of the shipping destination. The final price at checkout will include the appropriate tax based on your delivery address.

  • Discounts and Promotions: Occasionally, we may offer discounts or promotional codes. These promotions are valid for a specific period and are subject to certain conditions. Discount codes must be applied at checkout to be valid. Promotional offers cannot be combined with other discounts unless otherwise stated.

3. PAYMENT

  • Accepted Payment Methods: We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment options.

  • Payment Authorization: Your payment will be processed at the time of purchase. We reserve the right to refuse any payment method at our discretion.

  • Order Cancellation: Orders can be canceled only if they have not been processed for shipment. Once your order has shipped, it is subject to our return and exchange policy.

4. SHIPPING AND DELIVERY

  • Shipping Methods: We offer various shipping options depending on your location. You can select the shipping method during checkout, and shipping costs will be calculated based on the destination and delivery time.

  • Shipping Time: While we strive to ship orders promptly, please allow 2-5 business days for processing before shipping. Delivery times vary depending on the shipping method and destination, but generally, domestic orders are delivered within 5-10 business days.

  • Shipping Costs: Shipping costs are calculated during checkout based on your delivery address and chosen shipping method. We offer free shipping promotions from time to time, which will be clearly noted on the website.

  • International Shipping: At this time, we only offer domestic shipping within the United States. We do not ship internationally, but we may expand our shipping options in the future.

  • Delivery Issues: Once an order has been shipped, we are no longer responsible for any delays or issues related to the delivery of your package. If your package is lost or damaged during shipping, please contact the carrier for resolution.

5. RETURNS AND EXCHANGES

  • Return Policy: If you are not satisfied with your purchase, you may return or exchange it within 30 days of receiving your order. For full details, please refer to our Refund and Returns Policy.

  • Damaged or Defective Products: If your product arrives damaged or defective, please contact us immediately at info@waitsalis.com. We will provide you with a prepaid return label and offer a replacement or refund as appropriate.

  • Restocking Fees: A restocking fee of up to 15% may apply for returned products, depending on the condition of the item and the reason for the return.

6. PRODUCT WARRANTIES

Certain products may come with a manufacturer’s warranty. The terms and conditions of any such warranty will be provided in the product documentation or available upon request. We are not responsible for any defects covered under the manufacturer’s warranty, but we will assist you in contacting the manufacturer for warranty claims.

7. CUSTOMER SUPPORT

We strive to provide exceptional customer service. If you have any questions or concerns about your order, product, or any aspect of our Sales Policy, please do not hesitate to contact us at info@waitsalis.com or call us at (507) 847-5268. Our customer support team is available Monday through Friday, from 9 AM to 5 PM (Central Time).

8. LIMITATION OF LIABILITY

We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products, including any damage to property or loss of profits. Our liability to you in connection with any order placed on our website is limited to the total amount paid for the order.

9. CHANGES TO THIS SALES POLICY

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. It is your responsibility to review this policy regularly for any changes.

LAST REVISED: December 3, 2024